What should establishments do to prevent over-serving customers?

Implementing policies for responsible service and monitoring customer behavior is vital in preventing over-serving. Establishments must create a culture of accountability and safety by establishing clear protocols that guide staff on how to recognize signs of intoxication, including changes in customer behavior or increased consumption.

Regular training sessions for staff on responsible serving practices equip them with the knowledge to refuse service when necessary and to intervene positively when customers show signs of excessive drinking. Monitoring customer behavior not only helps in identifying those who may be over-consuming but also allows staff to engage with patrons in a friendly manner, building rapport while keeping their safety in check.

This proactive approach ensures that customers enjoy their experience without compromising their well-being or that of others, ultimately creating a safer environment and a positive reputation for the establishment.